Urns of Distinction ("we" and "us") is the operator of (https://www.urnsofdistinction.com ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase.
In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer. Standard ground shipping costs are $10 per full sized urn, and $2.50 per keepsake. The minimum ground shipping fee is $10 per order. Expedited shipping costs vary.
3. Returns
3.1 Return Due To Change Of Mind
Urns of Distinction will happily accept returns due to change of mind as long as a request to return is received by us within 60 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. Urns of Distinction will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Defective Product Returns
Urns of Distinction will happily honor any valid defective product claims, provided a claim is submitted within 60 days of receipt of items. Claims must be accompanied by photos detailing the defective issue. Customers may be asked to return the defective item, however we will provide a pre-paid shipping label if we require items to be sent back.
Upon a defective product claim has been submitted with accompanying photos, you can expect Urns of Distinction to process your claim within 1-2 business days.
Once claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic ground shipments are in transit for 2 - 7 business days.
4.2 International Shipments
Generally, we do not ship internationally. We do ship to Guam for bulk orders, and Guam shipments will be shipped using USPS Priority Mail.
4.3 Dispatch Time
Orders that do not include engraving are usually dispatched within 1-2 business days of order placement.
Most of our warehouses operate Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
Urns of Distinction will ship to P.O. box addresses using postal services only. We cannot guarantee the ability to offer couriers services to these locations.
4.6 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
4.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch of all items in the shipment, customers will receive an invoice containing tracking numbers. They can use these numbers in conjunction with the specified shipping provider to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
8. Insurance
Parcels are insured for loss and damage up to $100.
8.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
8.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service inquiries, please submit an inquiry at service@urnsofdistinction.com